Huge queues at Wicklow Motor Tax Office were totally unnecessary and avoidable

Wicklow Sinn Féin councillor John Brady has stated that the huge delays experienced at the motor Tax office in Wicklow County Council today (Monday) were totally unnecessary and totally unavoidable. Hundreds of people queued for hours to notify the council that their vehicle has been off the road and untaxed, motorists had until close of business on Monday 30th September to notify the council under new legislation brought in by the government on 1st July 2013

Speaking after talking to many angry people in the council buildings in Wicklow on Monday councillor Brady said “Wicklow County council was more like Dublin airport at the height of summer today, hundreds of people queued some for hours to declare their vehicle had been off the road and to try get it taxed.  The car park was totally overflowing and council staff had to stop cars entering and try redirecting them elsewhere.”

The Sinn Féin councillor continued “We have a farcical situation here in Wicklow on what I would imagine was the busiest day of the year for motor tax, we had the motor tax offices in Bray and Blessington closed. Today, Monday 30^th September was the last day for motorists to declare their vehicle was of the road. Under new laws motorists must now give prior notice that they intend to have the vehicle off the road. The council should have foreseen these queues happening because on Friday last the motor tax office in the council was exceptionally busy. So understandably on the last day it was always going to be even busier.”

Brady continued “In fairness to the staff at the motor tax office in Wicklow they worked exceptionally hard and additional hatches were opened to try deal with the huge volumes of people. However management should and could have quite easily put in place contingency plans and opened the tax offices in Bray and Blessington. Both offices only open part time, Bray opens three days a week and the office in Blessington only opens on a Tuesday. If these had of opened as a one off on Monday, they would have relieved a huge amount of pressure on the main tax office in Wicklow.”

“The council could have also arranged with the Gardaí to have a presence to stamp any paper work that was needed by people, other local authorities had put these arrangements in place. This cut down on people having to queue only to find out they needed the Gardaí to stamp the paperwork then return and queue again after travelling to the police station.”

Brady concluded “Whilst these exceptionally long queues and delays were a one off due to the new rules, they were however totally avoidable and should not have happened. The Department of the Environment should have pre-empted this and sent a circular to all councils asking them to put in place plans to deal with the huge numbers of expected people.”